Shipping policy
We ship worldwide from our warehouses located in United Kingdom, Germany, the United States, and Australia. Orders are fulfilled from the warehouse closest to your shipping address whenever possible to ensure faster delivery.
Carriers:
We use trusted carriers to deliver your orders safely and on time. Shipping carriers vary depending on the destination country:
- United Kingdom: Evri, Royal Mail, DPD, DHL
- Germany: Deutsche Post DHL, Hermes Germany, DPD
- United States: UPS, DHL Express, FedEx, USPS
- Australia: Australia Post
- Other countries: As mentioned while checking out
Shipping Time Estimates:
All shipping estimates are being provided while checking out.
Order Processing:
Orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotions, processing times may take slightly longer.
Shipping Costs:
Shipping costs are calculated at checkout based on your location and the weight of your order. Some promotions may include free shipping—please see the product page or checkout for details.
Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment until it arrives.
Customs and Duties:
International shipments may be subject to customs fees, import duties, or taxes depending on your country. These charges are the responsibility of the customer and are not included in the product or shipping costs.
Lost or Damaged Packages:
We take care to package items securely, but if your order is lost or damaged during transit, please contact our support team within 7 days of delivery. We will work with the carrier to resolve the issue promptly.